A core goal of Arreya’s development team is to stay informed and constantly test the newest hardware and software that manufacturers have to offer. As a result of our extensive testing we found that Chrome OS devices provide the best experience. These devices offer easy device setup, deployment, and content delivery that works perfectly with Arreya.
Another benefit of Chrome OS devices with Chrome Enterprise Management is the ability to remotely manage the devices through the Google Admin console. To explain further, Chrome Enterprise Management simplifies the troubleshooting and deployment processes. Simply configure networks, reboot devices, fetch logs, take screenshots, and much more.
Arreya tries to remain platform agnostic while taking advantage of new browser features, and retaining backwards compatibility where possible. From user reports and previous testing, we have identified requirements and known issues for other common hardware choices. However this information is subject to change and cannot be guaranteed to work for every situation.
Minimum version requirement: Android 7.1 (Nougat)
Android is an open source operating system and can be compiled with core features missing.
Low-end Android media players frequently are shipped with Android builds missing drivers, hardware acceleration issues and missing video codecs.
Samsung Smart TV (TIZEN OS)
Minimum Samsung OS version: Tizen 3.0. Came in 2017 models, older models may be able to be updated
Older versions of Tizen are missing core browser features
General Smart TV/Mobile browser limitations (LG WebOS, etc.)
Limited memory and storage space could cause content failure and crashes
Concurrent video playback may be limited on any smart TV due to decoding hardware and software
Only fonts embedded in the TV will be used, other fonts may fail to display
Linux (RaspberryPi, Ubuntu, etc.)
Linux/Unix is a family of open source operating systems. Each version and build can be compiled with core features missing and frequently are missing required video decoders and codecs.
Additional package installation, configuration, and testing is required in every scenario.
Typical browser compatibility issues
Below is a list of browser features commonly missing from older, incompatible browsers. Arreya uses these features and requires them in order to properly run.
Before enrolling devices into your Admin console, you will need to configure your Chrome kiosk settings (managed kiosk mode) in your admin console, otherwise the Arreya application will not start automatically. You can find information regarding configuring the Chrome device settings here: https://arreya.com/kb/configuring-chrome-kiosk-settings/
Part 1 – Reset Device To Factory Settings (Optional)
If your device has been used in consumer/desktop mode previously, you will need to reset the device to factory settings.
Power device OFF
Connect keyboard and mouse
Insert paperclip in reset hole next to SD card slot (Above the lock slot, to the left of the SD slot)
While holding the paperclip in, press and release the power button to turn the box on
A screen will appear that says “Chrome OS is missing…”
Release the paperclip
Press CTRL + D
Press and release the reset button once using the paperclip, the box will reboot quickly
A screen will appear that says “OS verification is OFF”
Press SPACE, then press ENTER to confirm resetting the device.
The device is now reset and you should be at the welcome screen.
Part 2 – Enroll Device in CDM
Complete the Connectivity setup screen
Accept the agreement
At the sign-in screen, DO NOT LOG IN – Press CTRL + ALT + E or More Options and then select Enterprise Enrollment
The sign-in screen should now say “Enterprise Enrollment”
Sign in to complete enterprise enrollment
Note: You may need to move the Chrome device into the correct organization once you’ve enrolled it into your admin console. Otherwise the Arreya kiosk application might not be configured. https://arreya.com/kb/moving-a-chrome-device/
Part 3 – Pair your device with an Arreya channel
Power on your Chrome device, verify it starts the Arreya app and displays a 4 character pair code
Log in to your Arreya account
Under “Management” menu click [Devices]
Click [+ Add Device]
Enter a name for your device and the 4 character code displayed on the device
Click [Add Device!]