What should I do if my device is showing “offline” in the dashboard?
An offline device is typically caused by an internet connection issue.
![Offline Device](data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201661%20184%22%3E%3C/svg%3E)
Here are some troubleshooting steps to determine the cause –
- Verify there are no internet outages or security changes that may affect your device
- In the “Device” section of the manager app, press the “refresh” button next to the device
- Reboot the device
- Reboot the device, and at the Arreya loading screen, press “Connection Test”. If any of the tests fail please contact support@arreya.com