An offline device is typically caused by an internet connection issue.
Here are some troubleshooting steps to determine the cause –
- Verify there are no internet outages or security changes that may affect your device
- In the “Device” section of the manager app, press the “refresh” button next to the device
- Reboot the device
- Reboot the device, and at the Arreya loading screen, press “Connection Test”. If any of the tests fail please contact firstname.lastname@example.org