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Chrome Device Manual Wireless Configuration

This article will cover manual configuration of a wireless network on a Chrome device, the pictures below show an AOpen Chromebox Mini, but the process for other devices is the same.

 

 

If your Chromebox is already powered on, press and hold the power button on the Chromebox to turn it off. The button location may vary depending on the model of Chrome device. Simply unplug the power cord if you’re working with a Chromebit.

 

 

Connect a keyboard/mouse to the Chromebox and get prepared to press the key combination: Ctrl + Alt + S. This shortcut will skip Kiosk mode and bring you to the Chrome desktop.

 

chrome devices

 

Power on the Chromebox, and press Ctrl + Alt + S when prompted at the white Arreya splash screen. If you do not press the shortcut at the correct time, the Arreya application will not be skipped.

Note: It may help to repeatedly press the shortcut after powering the Chromebox back up, until the Chrome desktop is shown. You have to press all three buttons at the same time.

Do not sign in to the Chrome device!

The first screen that appears when you enter the desktop will either be a login screen or a connection error prompting you to select a network to connect to. If the network selection screen appears, click the dropdown box, select your desired wireless network and enter the password to connect.

 

If the network selection screen does not appear, click the system tray in the bottom right corner of the screen.

 

configuration for chrome devices

 

Click “No network” to display available networks to connect to.

 

configuration for chrome devices

 

Click the desired network, a screen will prompt you to input your password. “Allow other users of this device to use this network” should be automatically turned to on.

 

manual wireless configuration

 

After successfully connecting to the network, power the Chrome device down with the power button. Power the Chrome device up again and allow the Arreya app to run.

 

The device should now be connected to the internet.

Assigning Asset IDs in the Google Admin console

An important step in organizing your devices is assigning Asset IDs for each device so you can easily identify a device when you go to reboot or get information from it.

  1. After logging in to your Admin console, go to Devices > Chrome Devices and click a serial number to get into the individual device settings.
  2. Under Custom Fields click on the field you want to edit and it will bring up the edit screen.Assigning Asset IDs
  3. Put in your Asset ID that you want to use and put in a Location to help you remember where the device is.
    Assigning Asset IDs in the Google Admin Console
  4. Press [Save]

 

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.

 

Enable On-Screen (virtual) Keyboard on a Chrome Device

To enable the virtual keyboard on ChromeOS:

Sometimes you just want a keyboard on your tablet or handheld device. Now you don’t have to buy a new external keyboard, because Chrome offers the virtual keyboard function.

On the login screen –

  1. Click the clock in the lower right hand corner
  2. Click “Accessibility”
  3. Click “On-screen keyboard”

Configuring a Windows, Mac, or Linux device with Arreya

Configuring a non-Chrome device with Arreya:

 

Part 1 – Install Chrome

https://www.google.com/chrome/browser/desktop/

Part 2 – Install the Arreya Chrome app

https://chrome.google.com/webstore/detail/arreya/nloplhgjobaomjdppnbcdjfgbefifbdo

Part 3 – Pair your channel with the app

  1. Log in to your Arreya account
  2. Click [Management]
  3. Click [Devices]
  4. Click [+ Add Device]
  5. Enter a name for the non-chrome device and the code displayed on the screen
  6. When you click OK, the device will pair and the app will now display your content.  Anytime the app is open the content will display.

 

You will need to lock down your os/device and set the arreya app to auto-launch if you want to install this as a permanent solution!

What should I do if my device is showing “offline” in the dashboard?

An offline device is typically caused by an internet connection issue.

Offline Device

Here are some troubleshooting steps to determine the cause –

  1. Verify there are no internet outages or security changes that may affect your device
  2. In the “Device” section of the manager app, press the “refresh” button next to the device
  3. Reboot the device
  4. Reboot the device, and at the Arreya loading screen, press “Connection Test”.  If any of the tests fail please contact support@arreya.com