How do I see information about each Chrome device?

Need to see your Chrome Device information? Access model, chrome version, serial number and much more with device management.

  1. After logging in to your Google Admin console, go to the Device Management section.
    chrome device information and chrome management
  2. Click Chrome Devices.
    chrome devices
  3. If your Admin console was set up by Arreya, you will see your devices in the top-level organization on the left side of the screen.google admin console
  4. The right hand side of the screen has a list of the devices in that organizationchrome device information
  5. Clicking the serial number of the device will bring you into the information screen for the selected device.chrome device information

 

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Enterprise Management.

Getting started with Chrome Enterprise Management

This article will give you an overview of your Chrome Enterprise Management (CEM) and the Google Admin console.

 

Logging in to your Google Admin console

The Google Admin console is where you take advantage of the Chrome Enterprise Management product. The Admin console is a cloud based website that allows you to remotely manage many aspects of your Chrome devices.

  1. You can access the Google Admin console from any computer with an internet connection by going to admin.google.com
  • Your login to this account will most likely be admin@channel.arreya.com with channel being replaced with your Arreya channel name.
  • If you are using your own Google Apps domain for CDM, you will login to the console with an email address on your Google Apps domain. You may need to contact your IT administrator for access.
    If you are signed in to another Google Account on the computer, you may have issues logging in to this site as it does not work with normal Gmail accounts.
  • If you get an error when trying to log in, try going to accounts.google.com and logging out of all of the accounts, or open an incognito tab (Ctrl+Shift+N) which will not have any accounts saved.

  1. This is what you will see when you first log in to your Google Admin console.

Chrome Enterprise Management

Frequently Asked Questions

Click a link below to be taken to the knowledge base article.

 

How do I move a Chrome device in the Admin Console?

How do I create an Organizational Unit (OU)?

How do I configure Chrome Kiosk settings?

How do I see information about each Chrome device?

How do I give my devices recognizable names?

How do I reboot one of my Chrome Devices or get a screenshot?

How do I add users to the Admin console?

How do I give a new user access to Admin console functions?

How do I pre-configure a wireless network?

Enable On-Screen (virtual) Keyboard on a Chrome Device

To enable the virtual keyboard on ChromeOS:

Sometimes you just want a keyboard on your tablet or handheld device. Now you don’t have to buy a new external keyboard, because Chrome offers the virtual keyboard function.

On the login screen –

  1. Click the clock in the lower right hand corner
  2. Click “Accessibility”
  3. Click “On-screen keyboard”

Connecting a touchscreen to a Chrome device

Setup:

  1. Connect your USB touchscreen to the Chrome device
  2. Power on the Chrome device
  3. The touchscreen should be active at the login screen, try touching and seeing if you can select/change items

 

Touch Screen Troubleshooting:

  • Try using this utility to visualize touch input – http://www.snappymaria.com/canvas/TouchEventTest.html
  • Try enabling “Enable touch events” in chrome://flags
  • Some touchscreens have configuration utilities.  You may need to connect the device to PC or another computer in order to configure the touch input.  Options to try are “Mouse Emulation”, “Single Touch Mode”, etc.

Resetting a Chrome Device

For pre-owned or refurbished devices

To completely wipe all user content

  1. Plug in a keyboard and monitor to the device
  2. Press [ESC] + [Refresh] + [Power]
  3. On the device itself, there is a small hole
  4. Unfold a paperclip to be able to push straight into the hole
  5. While pressing [Power] push the paperclip into the hole
  6. Once the device restarts, press [Ctrl] + [D]
  7. Press [Reset]
  8. Once the device restarts, press [Ctrl] + [D]
  9. Developer mode will load for about 5 minutes
  10. Once developer mode has loaded, press [Spacebar]
  11. Press [Enter]
  12. The System will reboot once again
  13. Congratulations, you have now learned about resetting a chrome device