How Can We Help?
My devices show offline in Google Admin Console
If your device status is Offline in the Google Admin console, typically the device does not have a reliable internet connection, or there is something blocking Google from checking the status of the device on your network.
Verify that there is no interference from a Content Filter or Firewall – The most common cause of an offline device, issues with content not showing, or problems pairing a device come from content filters or firewalls that interrupt communication with Arreya. Please follow our instructions for content filters and firewalls – https://arreya.com/kb/allow-past-firewall/
In early August 2020, Google acknowledged that there was a known issue with the Google Admin console and Chrome OS devices that caused the admin console to show devices as offline, when they were actually online and would respond to requests. This does not affect the devices or the functionality of Arreya. The Arreya dashboard status is still accurate in this case.
We will update this article with more information as it becomes available from Google.