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Pairing codes are one-time-use codes to add a device to your account.

If you are having troubles pairing a device and see a new code on the screen repeatedly, here are some possible causes –

  • Unstable internet connection – A new code will be generated each time the device connects.  Try a more stable connection.
  • Content Filtering or Firewall blocking – Content filters and some firewalls can interrupt communications with Arreya, preventing the pairing process from working correctly.  Make sure you have followed the advice in our firewall article – https://arreya.com/kb/allow-past-firewall/
  • Unsupported device / Configuration errors – Some devices will not store device registration properly, please contact us if you think you are experiencing this issue.  It is also possible to configure some devices to ‘forget’ the registration data on each reboot, make sure you have not changed any settings that may affect this.
  • Device can be set to erase local user data on restart – Check the device settings in the Google Admin Console.  From there, scroll down until you see “Sign-in settings” (see screenshot) and look for the section labeled “User data”.  Make sure it says “Do not erase local user data”.
Next Device status is OFFLINE
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