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A blank screen can be caused by several things.  Here are some common causes –

  1. No content is pushed live
    1. Go to [Content] > [Presentations]
    2. Click on the Green Edit button on your presentation OR click [+New Presentation]
    3. Add content and then [Push Live]
  2. No content is scheduled to play
    1. Go to [Schedules] and check to see that you have something scheduled
    2. If nothing is scheduled, click [+New Schedule]
    3. In the [+New Schedule] window, select a Presentation, Start time, End time, and a Name for the schedule
    4. Click [Create]
  3. Device or screen is powered off
    1. Check your display screen to make sure it is turned on
    2. Check that your signage device is powered on
      1. If a Chromebit, you will just need to remove the power cord and plug it back in, there is no external sign that it is powered on
      2. For Chromebox, Chromebox Commercial, and Chromebox Mini you will see a light on the front of the device
  4. Video cable is no longer connected
    1. Double check that the video cable is plugged into your digital signage device
    2. Double check that the video cable is plugged into your display device