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Can I use a Smart TV with Arreya?

 
We do not recommend or support using the built-in player of a Smart TV to display content with Arreya.  While it may be possible on some displays, we have found the overall experience is not what our customers are looking for.  We are always testing new devices and displays and will update this document as we find new options.  We highly recommend and support using a Chrome device for the best experience with Arreya.

 

  • Performance
    • Most Smart TVs have issues with media playback and may be missing key features for other types of content.  Most Smart TVs have issues displaying simple content with a web application like Arreya.
  • Updates & Security
    • It is rare for Smart TVs to receive updates, and we have seen several models that can no longer run content due to security changes.  Smart TVs are typically on a 1yr lifecycle and are often outdated at the time of purchase.
  • Reliability
    • We have not found any Smart TVs that can run content reliably in a production setting.  Smart TVs lack remote management capabilities and will require human intervention.
  • Support
    • Smart TV manufacturers provide little support on using the TVs for this purpose.  If you encounter an issue, you are likely on your own for a workaround or fix.

Moving a device from one channel to another

To move a device from one channel to another –

Delete the device from the current channel

  1. Log in to the account where the device is currently paired – https://yourchannel.arreya.com/login
  2. At the top navigation bar, click [Devices]
  3. Click [Delete] and then [Ok] to confirm deleting the device

The device will return to the pairing screen, presenting a new 4 digit code.
Tip: If you are using Chrome Device Management with manual pairing, you can use CDM to take a screenshot of a remote device and retrieve the 4 digit pairing code.

 

Add the device to the new channel

  1. Log in to the new account for the device – https://theotherchannel.arreya.com/login
  2. At the top navigation bar, click [Devices]
  3. Click [+ Add Device]
  4. Enter a name for the device, and the 4 digit pairing code displayed on the screen of the device you’d like to pair
  5. Click [Add Device!]

Your new device will show in the list below the map