Knowledge Base
Troubleshooting
- Allowing Arreya through a Firewall or Content FilterTo ensure Arreya operates smoothly, you may need to configure your firewall or content filter to allow its traffic. Follow the steps below based on your system. FOR NETWORK…
- Fixing a Device "Waiting for Application Window..."If you see your Arreya sign is showing a white background with the Arreya logo and "Waiting for application window..." below it, here are the steps you will need to take to get…
- My Device is Showing "Offline" in the DashboardAN OFFLINE DEVICE IS TYPICALLY CAUSED BY AN INTERNET CONNECTION ISSUE. HERE ARE SOME TROUBLESHOOTING STEPS TO DETERMINE THE CAUSE - 1. Verify there are no internet outages or…
- My Devices Show "Offline" in Google Admin ConsoleMY DEVICES SHOW OFFLINE IN GOOGLE ADMIN CONSOLE If your device status is Offline in the Google Admin console, typically the device does not have a reliable internet connection,…
- My Screen is BlankA blank screen can be caused by several things. Here are some common causes for a blank screen - 1. No content is pushed live 1. Go to [Content] > [Presentations] 2. Click on…
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