Choosing the Right Arreya Support Plan: A Guide to Maximizing Uptime and Peace of Mind

A successful digital signage strategy goes beyond creating beautiful content; it requires a reliable system that works seamlessly day in and day out. To ensure you have the right level of help when you need it, Arreya offers a spectrum of support plans designed to protect your investment and provide complete peace of mind. Choosing the right plan is a key step in maximizing your digital signage ROI.

What Support Is Included with Every Arreya Subscription?

Every active Arreya subscription automatically includes our Standard Support plan at no additional cost. This plan is designed to empower your team to use our powerful software with confidence, providing expert assistance for all core functions of the Arreya platform.

Our Standard Support is an excellent fit for organizations with dedicated internal IT teams that manage their own hardware and network infrastructure. It covers all the essentials you need to create, manage, and schedule your content effectively.

Standard Support includes:

• Comprehensive Software Assistance: Get help with scheduling, apps, the content editor, media management, user administration, and subscriptions.
• Direct Access to Our Team: We offer support through live calls, video chats, and email to resolve your software questions.
• Reliable Response Times: You can expect a response from our US-based team within 48 hours during regular business hours (excluding holidays and weekends).

When Should You Consider Upgrading Your Support?

You should consider an upgraded support plan when you want a dedicated partner to help manage your entire digital signage ecosystem—not just the software, but also the hardware and network connectivity. If ensuring maximum uptime is a top priority and your IT team is stretched thin, a more comprehensive plan is a strategic investment.

This is for teams who want the assurance that a single call or email can resolve nearly any issue, from a content question to a device that has gone offline.

What is Arreya Care? Your All-in-One Technical Partner

Arreya Care is our recommended and most popular support plan, designed for organizations that want comprehensive coverage and faster response times. It expands beyond software to include hardware and network troubleshooting, turning our team into your dedicated digital signage experts.

With Arreya Care, you gain a priority contact and the confidence of knowing you are covered if something changes with your hardware, network, or software.

FeatureStandard SupportArreya Care (Recommended)Arreya Software Support✔ Included✔ IncludedChrome Hardware Support✘ Not Included✔ IncludedNetwork Troubleshooting✘ Not Included✔ IncludedResponse Time48 Business Hours24 Business HoursPriority ContactNo✔ Included

To make it even more accessible, we offer discounted pre-paid packages for Arreya Care. You can save over 20% with a 3-hour plan or get our best value with a 10-hour plan.

What About Specialized, High-Level Needs?

For unique projects or challenges, Arreya provides specialized services to ensure your vision becomes a reality. These services are available on an hourly basis for any client.

On-Site Visits

For complex installations or hands-on troubleshooting, we can dispatch a certified Arreya technician directly to your location. This service ensures your hardware is physically installed and configured correctly for optimal performance.

Custom Development

If your project requires custom integrations with internal data sources or unique functionality, our development team is here to help. This service is perfect for creating powerful, automated workflows and dynamic content displays that connect to your existing business systems.

Professional Design Services

Need help creating stunning templates, engaging layouts, or interactive touchscreen experiences? Our in-house design team can work with you to build beautiful and effective content that aligns with your brand and communication goals, leveraging the full power of the Arreya Creative Studio.

Let’s Find the Perfect Fit for You

Choosing the right support plan is a strategic decision that ensures your digital signage network runs smoothly, allowing you to focus on what matters most: communicating with your audience. We are committed to being the only partner you need for a successful digital signage program.

Have questions? Our US-based team is ready to help you assess your needs and find the perfect support solution. Contact us today!