Get A Demo
Contact Us

Real People. Real Support

Every Arreya Subscription Includes Expert Help.

Choose the right support level for your team — from included Standard Support to full Arreya Care coverage.

Contact Support
Add Arreya Care
Included with Every Arreya Subscription

standard Support

is always Included with Active Subscriptions
  • Email and ticket support for software questions
  • 48-hour response (business hours)
  • Support for scheduling, editor, media, and user setup
STANDARD SUPPORT DOES NOT INCLUDE:
  • Live support calls
  • After-hours support
  • Hardware or network troubleshooting
Get Arreya Care

Recommended for businesses that rely on real-time displays and IT-managed networks.

3-Hour
Arreya Care

$420

3 prepaid hours

Save $210

  • Priority 24-hour response
  • Chrome hardware support
  • Network troubleshooting
  • Device management
  • Live support calls
Add to Subscription
BEST VALUE

10-Hour
Arreya Care

$1,200

10 prepaid hours

Save $900

  • Priority 24-hour response
  • Chrome hardware support
  • Network troubleshooting
  • Device management
  • Live support calls
Add to Subscription

Hourly
(Pay-As-You-Go)

$210/hr

No prepayment Needed

No Savings

  • Priority 24-hour response
  • Chrome hardware support
  • Network troubleshooting
  • Device management
  • Live support calls
Get Started

Excludes: weekends, holidays, or non-recommended devices.

Find Answers Easy Online

Arreya provides a comprehensive Knowledge Base and how-to YouTube video library. If you need assistance using the Creative Studio or basic troubleshooting, our online resources are a great place to start before contacting tech support.

Video Library

To support your team after their 1:1 training, we offer a variety of how-to video walkthroughs to use the Creative Studio, create content and use widgets. 

View our Youtube channel

Knowledge Base

Our solution comes with a great online knowledge base that helps answer most FAQs and other content-related questions. 

Discover more
Leading and professional support services.
Get A Demo
We Make On-Site Visits

We also offer on-site service calls for our enterprise customers. If your internal team is struggling setting up recommended devices or connectivity issues that can’t be resolved online, our team can come to you to work side-by-side with your IT team to resolve any challenges. This service does not include any device or hardware replacement costs, repair materials, building permits, electrical requirements, or travel expenses for any of our technicians. 

Priority 4-Hour Response

We also provide enterprise customers with the option to purchase exclusive, 4-Hour Prioritized support for their Arreya instance and to assist with troubleshooting any recommended device or Chrome hardware. This support is only offered in a quarterly package and does not include weekends, holidays, or after hours support. If you are interested in this support, please ask your Arreya salesperson to add it to your subscription.