Why Your Digital Signage Partner Matters More Than the Software: The Arreya “White Glove” Difference

What is “White Glove” Digital Signage Support?

White glove support in digital signage is a service model where the provider acts as a strategic partner rather than just a software vendor. It involves offering personalized, hands-on assistance from initial concept to final installation and ongoing maintenance. Unlike a standard CMS or system that relies on automated bots, Arreya provides a full-service approach that merges art and engineering, ensuring your project represents who you are and makes sense in your space.

The Hidden Cost of the “Submission Received” Culture

We live in an era of automated customer service, where getting a human on the phone is a luxury. However, in the world of enterprise communication, relying on a generic contact form can lead to blank screens and wasted marketing budgets.

Too often, businesses find themselves submitting a critical ticket only to get an automated message saying “submission received”—and then silence. When something goes wrong with your display, you do not want an ” oops” error or a chatbot link; you want real answers.

At Arreya, we believe that software is only as good as the people standing behind it. We provide live, US-based tech support, which means you can pick up the phone and talk to someone who understands your goals.

For IT Teams: Hardware, Management, and Resolving Issues

IT professionals are often the unsung heroes who have to pick up the pieces when a system fails. Their primary motivations are building bulletproof systems and minimizing operational headaches. They value reliability and easy management above all else.

How Arreya Supports IT Needs:

• Comprehensive Management: Our CMS requires zero lift from your IT team to manage, freeing them up for other critical infrastructure tasks. You can easily handle setting up devices and management from a central console.
• Hardware Expertise: We are the only US vendor offering software with custom-fabricated enclosures and displays. This means if you have hardware questions or issues, we can help—because we built it.
• User Rights and Security: Our platform allows for secure content deployment, ensuring the right people have the right access and rights to the system.

For Marketers: Share Content, Videos, and Engage

Marketing managers are often frustrated by complex settings and the pressure to keep visuals fresh. They aren’t just looking for a platform; they need a way to share their brand’s story and grab the audience’s attention.

How Arreya Empowers Creativity:

• Easy Content Creation: Arreya is so easy, anyone can become a pro. Our Creative Studio has every tool you need to add videos, animation, and graphics.
• Seamless Communication: Whether it is a Monday morning announcement or a Friday afternoon event, our scheduling tools let you push content instantly.
• No “Oops” Moments: The design canvas shows exactly what screens will play. Arreya is a WYSIWYG If it looks right on your canvas, it will look right on your screen—no fuzzy graphics or formatting errors.

Comparison: Standard Vendor vs. Arreya Support Team

When evaluating options, it is helpful to compare the level of service you will receive after the contract is signed.

The Arreya Commitment: Here to Help

We know that businesses are looking for a partner, not just a transaction. Whether you have technical questions about setting up a video wall or need design advice for a donor campaign, our team is ready to assist.

With over 20 years of experience, we have learned that the best system in the world means nothing without the support to make it work18. When you choose Arreya, you get everything you need for amazing digital signage—and the people to help you succeed—from the moment you log in19.