If your device status is OFFLINE, here are some possible causes and steps to resolve the issue –
- Try pressing the ‘refresh’ button for the device – From your dashboard, go to Management -> Devices, click [Refresh] next to the device that is offline. If it returns to online, there may have been a temporary communication issue.
- If you use Chrome Device Management – Log in to your Admin Console, navigate to the device, and look at the current status. If the device is online, try capturing a screenshot or rebooting the device.
- Verify that the internet is up and running – The most common cause of an offline device, is an issue with the internet connection. Many ‘stable’ connections fluctuate throughout the day/week and you may see this reflected in the online/offline status as sporadic, short periods of offline status.
- Verify that there is no interference from a Content Filter or Firewall – The second most common cause of an offline device, issues with content not showing, or problems pairing a device come from content filters or firewalls that interrupt communication with Arreya. Please follow our instructions for content filters and firewalls – https://arreya.com/kb/allow-past-firewall/
- Reboot the device