Setting up your OU (Organization Unit) is an important step to make sure your Chrome Devices will be properly configured for kiosk mode.
After logging in to your Admin console, go to Device Management > Chrome Devices.
Using the dropdown menu in the upper right hand corner of the screen, navigate to the Chrome Kiosk device settings page.
Select the OU (Organization Unit) on the left hand side of the screen that you wish to configure. Only Chrome devices in this OU will have the settings applied.
Scroll down to Kiosk Settings
Click Manage Kiosk Applications next to the Kiosk Apps heading. Click [Chrome Web Store] and type in “Arreya” followed by the Enter key to search for the Arreya app. Click Add next to the Arreya application in the search results. Click [Save] to exit out of this window.
Under the Kiosk Settings heading click the dropdown box under Auto-Launch Kiosk App. Select “Arreya”.
After the Arreya app is selected to Auto-Launch, it is recommended to enable device health monitoring. This will give you the online and offline status of the Chrome device in your Google Admin console. Enabling device system log upload is optional. This will upload device logs every day.
Under the Device Update Settings heading, it is recommended to have Auto Update set to “Allow auto-updates” and Auto reboot after updatesset to “Allow auto-reboots”
Click [Save] in the bottom right corner to save your changes.
After logging in to your Google Admin console, go to the Users section.
Click the [Add User] button in the lower right corner.
Enter the user’s name, desired email address, and set a password if desired.
Record the credentials on the next screen and send them to the new user if desired.
How do I give a new user access to Admin console functions?
In order for a user to have access to Admin console functions, you will need to set admin privileges for the user.
After logging into your Admin console, go to the Admin roles section. The button may be hidden in the More Controls dock at the bottom of the screen.
Select which role you would like your user to have, the typical choice for setting up a user that has access to device management, would be the Services Admin role. An explanation of the different built in roles can be found here: https://support.google.com/a/answer/2405986?hl=en.
Click [Assign Admins].
Type the email address of the User you would like to assign privileges to.
Click [Confirm Assignment]. That user will now have access to the Admin console.
An important feature for troubleshooting device issues, is the ability to remotely reboot a Chrome device or take a screenshot of the screen.
After logging in to your Admin console, go to Device Management > Chrome Devices and click a serial number to get into the individual device settings.
Click System Activity and Troubleshooting
This screen has information regarding system information, and troubleshooting features like Reboot Device and Screen Capture.
Pressing [Reboot Now] will send a command to the Chrome device to reboot. You will either get a success message, or an error if the device is offline or it’s unable to communicate with the device.
Pressing [Capture], next to Screen Capture will take a screenshot of what is currently on the screen. This can be used to determine what is showing on the screen currently
The Screen Capture function will return an error if a user has interacted with the Chrome device, pressed a touch screen, used a keyboard or mouse, etc. This is a security feature to prevent sensitive information from being accessed on a user’s screen.