This article will give you an overview of your Chrome Enterprise Management (CEM) and the Google Admin console.
Logging in to your Google Admin console
The Google Admin console is where you take advantage of the Chrome Enterprise Management product. The Admin console is a cloud based website that allows you to remotely manage many aspects of your Chrome devices.
You can access the Google Admin console from any computer with an internet connection by going to admin.google.com
Your login to this account will most likely be admin@channel.arreya.com with channel being replaced with your Arreya channel name.
If you are using your own Google Apps domain for CDM, you will login to the console with an email address on your Google Apps domain. You may need to contact your IT administrator for access. If you are signed in to another Google Account on the computer, you may have issues logging in to this site as it does not work with normal Gmail accounts.
If you get an error when trying to log in, try going to accounts.google.com and logging out of all of the accounts, or open an incognito tab (Ctrl+Shift+N) which will not have any accounts saved.
This is what you will see when you first log in to your Google Admin console.
Frequently Asked Questions
Click a link below to be taken to the knowledge base article.
Configuring the time zone settings on a Chrome device is done in the Google Admin Console. Settings are determined by the OU that the devices are apart of. For help managing device settings, read this google article. Specific information about Chrome device time zone settings can be found here.
Chrome Device time zone options:
No policy set – This is the same as ‘Let users decide’
Let users decide – Users can control the policy through standard Chrome OS Date and Time settings
Never auto-detect time zone – Users must manually pick a timezone.
Always use coarse time zone detection – Uses the device IP address to set the timezone.
Always send WiFi access-point to server while resolving time zone – Uses the location of the WiFi connection to set the time zone. This is the most accurate option.
Before enrolling devices into your Admin console, you will need to configure your Chrome kiosk settings (managed kiosk mode) in your admin console, otherwise the Arreya application will not start automatically. You can find information regarding configuring the Chrome device settings here: https://arreya.com/kb/configuring-chrome-kiosk-settings/
Part 1 – Reset Device To Factory Settings (Optional)
If your device has been used in consumer/desktop mode previously, you will need to reset the device to factory settings.
Power device OFF
Connect keyboard and mouse
Insert paperclip in reset hole next to SD card slot (Above the lock slot, to the left of the SD slot)
While holding the paperclip in, press and release the power button to turn the box on
A screen will appear that says “Chrome OS is missing…”
Release the paperclip
Press CTRL + D
Press and release the reset button once using the paperclip, the box will reboot quickly
A screen will appear that says “OS verification is OFF”
Press SPACE, then press ENTER to confirm resetting the device.
The device is now reset and you should be at the welcome screen.
Part 2 – Enroll Device in CDM
Complete the Connectivity setup screen
Accept the agreement
At the sign-in screen, DO NOT LOG IN – Press CTRL + ALT + E or More Options and then select Enterprise Enrollment
The sign-in screen should now say “Enterprise Enrollment”
Sign in to complete enterprise enrollment
Note: You may need to move the Chrome device into the correct organization once you’ve enrolled it into your admin console. Otherwise the Arreya kiosk application might not be configured. https://arreya.com/kb/moving-a-chrome-device/
Part 3 – Pair your device with an Arreya channel
Power on your Chrome device, verify it starts the Arreya app and displays a 4 character pair code
Log in to your Arreya account
Under “Management” menu click [Devices]
Click [+ Add Device]
Enter a name for your device and the 4 character code displayed on the device
