How to download device logs in Google Admin Console

An important feature for troubleshooting device issues, is the ability to remotely capture and download device logs for a specific device.

  1. After logging in to your Admin console, go to Devices > Chrome Devices and click a serial number to get into the individual device settings.
  2. On the left side of the screen you’ll see the option to Capture Logs. Click Capture Logs to begin the download.device logs for chrome devices for digital signage
  3. Once the capture is completed it will indicate the logs are ready for download from the Details Page. This is the page you should already be on.
  4. In order to download the logs, under the center info screens, look for the category  System activity and troubleshooting. It should be near the bottom.
  5. In this category you should see System logs, click the date listed underneath it to download the logs in a zip file.
  6. Email the device logs to support@arreya.com and we will analyze them for any issues.

 

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.

Preconfiguring a wireless network through the Google Admin console

A useful feature of Chrome Device Management is the ability to pre-configure networks on Chrome devices.

  1. After logging in to your Google Admin console, go to the Device Management section.
  2. On the column on the left side of the screen, click Networks. (Your console may say Network instead, under the Device Settings heading)
  3. Click CREATE WI-FI NETWORK. 
  4. In Platform access, check the box next to “Chromebooks (by device)”
  5. In Details, create a name for your network.  Then add the Network Name (SSID) for your wireless network, check the box for “Automatically connect” and if the SSID is not broadcast (hidden), select the correct Security Type, and lastly the password for the network.

 

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.

Adding users and assigning admin roles in Chrome Management

How do I add users to the Admin console in Chrome Management?
  1. After logging in to your Google Admin console, go to the Users section.Adding Users and Assigning Admin Roles
  2. Click the [Add User] button in the lower right corner.
    Adding Users and Assigning Admin Roles
  3. Enter the user’s name, desired email address, and if desired make a password in order to set restrictions.Adding Users
  4. Click [ADD NEW USER].
  5. Record the credentials on the next screen and send them to the new user if desired.  Click Done.

How do I give a new user access to Admin console functions in Chrome Management?

In order for a user to have access to Admin console functions, you will need to set admin privileges for the user.

  1. After logging into your Admin console, go to the Admin roles section. The button may be hidden in the More Controls dock at the bottom of the screen.
    Assigning Admin Roles

  2. Select which role you would like your user to have, the typical choice for setting up a user that has access to device management, would be the Services Admin role. An explanation of the different built in roles can be found here: https://support.google.com/a/answer/2405986?hl=en.

    Adding Users and Assigning Admin Roles
  3. Click [Assign Admins].



  4. Type the email address of the User you would like to assign privileges to
    .
    Adding Users in Admin Console
  5. Click [Confirm Assignment]. That user will now have access to the Admin console.

 

 

Please visit Getting started with Chrome Device Management for more information regarding Chrome Device Management.

Rebooting a Chrome device and taking screen captures and viewing the screen remotely

An important feature for troubleshooting device issues, is the ability to remotely reboot a Chrome device or take a screenshot of the screen.

  1. After logging in to your Admin console, go to Devices > Chrome Devices and click a serial number to get into the individual device settings.
  2. On the left side of the screen you’ll see your options for Reboot, Remote Desktop, and Take a Screenshotscreen capture for digital signage troubleshooting
  3. This screen also has information regarding system information, and troubleshooting features like Remote Desktop, Capture Logs, and Move.
  4. Pressing [Reboot] will send a command to the Chrome device to reboot. You will either get a success message, or an error if the device is offline or it’s unable to communicate with the device.
  5. Pressing [Remote Desktop] will start a dialog for you to remotely view your screen in real time.
  6. Pressing [Take a Screenshot], next to Screen Capture will take a screenshot of what is currently on the screen. This can be used to determine what is showing on the screen currently.

The Screen Capture and Remote Desktop functions will return an error if a user has interacted with the Chrome device, pressed a touch screen, used a keyboard or mouse, etc. This is a security feature to prevent sensitive information from being accessed on a user’s screen.

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.

How do I see information about each Chrome device?

Need to see your Chrome Device information? Access model, chrome version, serial number and much more with device management.

  1. After logging in to your Google Admin console, go to the Device Management section.
    chrome device information and chrome management
  2. Click Chrome Devices.
    chrome devices
  3. If your Admin console was set up by Arreya, you will see your devices in the top-level organization on the left side of the screen.google admin console
  4. The right hand side of the screen has a list of the devices in that organizationchrome device information
  5. Clicking the serial number of the device will bring you into the information screen for the selected device.chrome device information

 

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Enterprise Management.