Platform Compatibility Notes

 

Overview

A core goal of Arreya’s development team is to stay informed and constantly test the newest hardware and software that manufacturers have to offer. Through our extensive testing, we have found that Chrome OS devices provide the best experience for device setup, deployment and content delivery with Arreya. 

Another benefit of Chrome OS devices with Chrome Enterprise Management is the ability to remotely manage the devices through the Google Admin console. Chrome Enterprise Management allows users to remotely configure networks, reboot the device, fetch logs, take a screenshot, and many more features that help with troubleshooting and deployment. 

Arreya tries to remain platform agnostic while taking advantage of new browser features, and retaining backwards compatibility where possible. From user reports and previous testing, we have identified requirements and known issues for other common hardware choices. This information is subject to change and cannot be guaranteed to work for every situation.

 

Android

  • Minimum version requirement: Android 7.1 (Nougat)
  • Android is an open source operating system and can be compiled with core features missing. Low-end Android media players frequently are shipped with Android builds missing required video decoders and codecs.

 

Samsung Smart TV (TIZEN OS)

  • Minimum Samsung OS version: Tizen 3.0. Came in 2017 models, older models may be able to be updated
  • Older versions of Tizen are missing core browser features 

 

General Smart TV/Mobile browser limitations (LG WebOS, etc.)

  • Limited memory and storage space could cause content failure and crashes
  • Concurrent video playback may be limited on any smart TV due to decoding hardware and software
  • Only fonts embedded in the TV will be used, other fonts may fail to display

 

Linux (RaspberryPi, Ubuntu, etc.)

  • Linux/Unix is a family of open source operating systems. Each version and build can be compiled with core features missing and frequently are missing required video decoders and codecs.
  • Additional package installation, configuration and testing will be required in every scenario

 

Typical browser compatibility issues

Below is a list of browser features commonly missing from older, incompatible browsers. Arreya uses these features and requires them in order to properly run. 

 

Chrome Device Manual Wireless Configuration

This article will cover manual configuration of a wireless network on a Chrome device, the pictures below show an AOpen Chromebox Mini, but the process for other devices is the same.

 

 

If your Chromebox is already powered on, press and hold the power button on the Chromebox to turn it off. The button location may vary depending on the model of Chrome device. Simply unplug the power cord if you’re working with a Chromebit.

 

 

Connect a keyboard/mouse to the Chromebox and get prepared to press the key combination: Ctrl + Alt + S. This shortcut will skip Kiosk mode and bring you to the Chrome desktop.

 

 

Power on the Chromebox, and press Ctrl + Alt + S when prompted at the white Arreya splash screen. If you do not press the shortcut at the correct time, the Arreya application will not be skipped.

Note: It may help to repeatedly press the shortcut after powering the Chromebox back up, until the Chrome desktop is shown. You have to press all three buttons at the same time.

Do not sign in to the Chrome device!

The first screen that appears when you enter the desktop will either be a login screen or a connection error prompting you to select a network to connect to. If the network selection screen appears, click the dropdown box, select your desired wireless network and enter the password to connect.

 

If the network selection screen does not appear, click the system tray in the bottom right corner of the screen.

 

 

Click “No network” to display available networks to connect to.

 

 

Click the desired network, a screen will prompt you to input your password. “Allow other users of this device to use this network” should be automatically turned to on.

 

 

After successfully connecting to the network, power the Chrome device down with the power button. Power the Chrome device up again and allow the Arreya app to run.

 

The device should now be connected to the internet.

Enable On-Screen (virtual) Keyboard on a Chrome Device

To enable the virtual keyboard on ChromeOS:

Sometimes you just want a keyboard on your tablet or handheld device. Now you don’t have to buy a new external keyboard, because Chrome offers the virtual keyboard function.

On the login screen –

  1. Click the clock in the lower right hand corner
  2. Click “Accessibility”
  3. Click “On-screen keyboard”

How to enable Unified Desktop for video walls in Chrome OS

For managed devices (Chrome Device Management) –

  1. Log in to your Google Admin console
  2. Click “Devices
  3. Click “Chrome Management” under “Device Settings” in the upper left
  4. Click “Apps & extensions
  5. Click on “Kiosks
  6. Click on the “Arreya” app in the list (if it is not there, please follow instructions for configuring Arreya in managed kiosk mode)
  7. Click “Kiosk Settings
  8. Choose the desired OU
  9. Click the switch that says “Enabled unified desktop (BETA)
  10. Click “Save

Moving a device from one channel to another

To move a device from one channel to another –

Delete the device from the current channel

  1. Log in to the account where the device is currently paired – https://yourchannel.arreya.com/login
  2. Click Management -> Devices
  3. Click [Delete] and then [Ok] to confirm deleting the device

The device will return to the pairing screen, presenting a new 4 digit code.
Tip: If you are using Chrome Device Management with manual pairing, you can use CDM to take a screenshot of a remote device and retrieve the 4 digit pairing code.

 

Add the device to the new channel

  1. Log in to the new account for the device – https://theotherchannel.arreya.com/login
  2. Click Mangement -> Devices
  3. Click [+ Add Device]
  4. Enter a name for the device, and the 4 digit pairing code
  5. Click [Add Device!]


Your new device will show in the list below the map