Allowing Arreya through a Firewall or Content Filter

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Arreya uses HTTPS (SSL) over port 443, along with secure websockets (WSS) on port 443.

  • There is a basic websocket test here – http://websocket.org/echo.html – You should be able to connect (use secure / TLS), send a mesage, and get a response.

Please allow the following URLs through your firewall to view and edit Arreya content.

  • *.arreya.com
  • api.arreya.com
  • yourchannel.arreya.com
  • *.filepicker.io
  • *.filestackapi.com
  • *.filestack.com
  • *.filestackcontent.com

Some services (YouTube, etc) may require additional firewall configuration.


Why is my screen blank?

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A blank screen can be caused by several things.  Here are some common causes –

 

  1. No content is pushed live
  2. No content is scheduled to play
  3. Device or screen is powered off
  4. Video cable is no longer connected

What should I do if my device is showing “offline” in the dashboard?

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An “offline” device is typically caused by an internet connection issue.

Here are some troubleshooting steps to determine the cause –

  1. Verify there are no internet outages or security changes that may affect your device
  2. In the “Device” section of the manager app, press the “refresh” button next to the device
  3. Reboot the device
  4. Reboot the device, and at the Arreya loading screen, press “Connection Test”.  If any of the tests fail please contact support@arreya.com