Change Time Zone Settings on a Chrome Device

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Configuring the time zone settings on a Chrome device is done in the Google Admin Console.  Settings are determined by the OU that the devices are apart of.  For help managing device settings, read this google article.  Specific information about Chrome device time zone settings can be found here.

 

Chrome Device time zone options:

  • No policy set – This is the same as ‘Let users decide’
  • Let users decide – Users can control the policy through standard Chrome OS Date and Time settings
  • Never auto-detect time zone – Users must manually pick a timezone.
  • Always use coarse time zone detection – Uses the device IP address to set the timezone.
  • Always send WiFi access-point to server while resolving time zone – Uses the location of the WiFi connection to set the time zone.  This is the most accurate option.

CDM Setup For Chrome Devices

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CDM – Creating an OU and user for device pairing

This guide walks through how to create an OU and user for setting up Chrome Devices with Chrome Device Management(CDM). This is all that is required to use our “White Glove” configuration service. If you wish to configure your own devices you will need to complete the device setup instructions – http://arreya.com/kb/configuring-chrome-device-chrome-device-management-managed-kiosk-mode/

Part 1 – Creating an OU in an existing Google admin console

  1. Visit https://admin.google.com
  2. Login using your Google Cloud Administrator account. You can check if your account is an administrator account here: https://support.google.com/a/answer/6208960
  3. Navigate to “Device Management” using the icon on the admin console home screen
  4. Click “Chrome Devices”
  5. On the sidebar to the left side of the screen click the “⋮” icon next to the Organizational Unit (OU) that you wish to be the parent of the OU that houses your Chrome devices
  6. Click “Add sub organization”. Fill out the name and description if desired
  7. This OU will serve as the container for all of your chrome devices

Part 2 – Adding a temporary user for device pairing or our “white glove” service

    1. Visit https://admin.google.com
    2. Login using your Google Cloud Administrator account. You can check if your account is an administrator account here: https://support.google.com/a/answer/6208960
    3. Navigate to “Users” using the icon on the admin console home screen
    4. Locate your Organizational Unit (OU) that you previously set up to manage your Chrome devices
    5. Click the “+” icon in the bottom right corner to add a new user
    6. Fill out the Name fields and primary email address fields
    7. Record the email address and auto generated password and provide it to us once the process is complete
    8. Click on the newly generated user to go into the individual user’s settings
    9. Now you will need to click “Show More” and navigate to the Admin roles and privileges sub-menu
    10. Click “Create new roles”
      screenshot-2016-11-22-at-3-59-50-pm
    11. Click “Create a new role”. Fill out Name and Description fields
      screenshot-2016-11-22-at-4-00-02-pm
    12. Ensure your settings in your Admin roles screen match the images below. Boxes to check:
      • Services > Chrome OS (all children)
      • Services > Chrome Kiosk (all children)
      • Shared device settings > Setup networks
        screenshot-2016-11-22-at-4-00-16-pm
    13. Be sure to save your changes!
    14. Now you can provide the email address and password for the account you just set up to us and we will be able to enroll your devices in the account. We will not have access to anything outside of the privileges you gave us and you can remove the account once setup is complete if you desire

Connecting a touchscreen to a Chrome device

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Setup:

  1. Connect your USB touchscreen to the Chrome device
  2. Power on the Chrome device
  3. The touchscreen should be active at the login screen, try touching and seeing if you can select/change items

 

Touch Screen Troubleshooting:

  • Try using this utility to visualize touch input – http://www.snappymaria.com/canvas/TouchEventTest.html
  • Try enabling “Enable touch events” in chrome://flags
  • Some touchscreens have configuration utilities.  You may need to connect the device to PC or another computer in order to reconfigure the touch input.  Options to try are “Mouse Emulation”, “Single Touch Mode”, etc.

Configuring multiple displays in ChromeOS

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Connect the displays to your Chrome device.

There are several ways to connect displays –

  1. Built in display (Chromebase only)
  2. External HDMI Display (Chromebox & Chromebase only)
  3. External DisplayPort Display (Chromebox only)
  4. USB->HDMI (DVI, or VGA) Display Adapters (Must be UDL 3.0 compatible, works on most Chrome devices)

 

Configuring ChromeOS –

  1. Log in to ChromeOS
  2. Click the clock in the bottom right hand corner
  3. Click “Settings
  4. Scroll down to “Device“, Click “Display Settings
  5. Arrange monitors as needed
  6. Choose Extended, Mirrored, or Unified Desktop (must be enabled, see instructions for Unified Desktop)
  7. Apply settings to each monitor by clicking on it to select it (turns blue) and then changing the options – resolution, orientation, etc.
  8. Click “Done

 

Resetting a Chrome Device

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For pre-owned or refurbished devices

To completely wipe all user content

  1. Plug in a keyboard and monitor to the device
  2. Press [ESC] + [Refresh] + [Power]
  3. On the device itself, there is a small hole
  4. Unfold a paperclip to be able to push straight into the hole
  5. While pressing [Power] push the paperclip into the hole
  6. Once the device restarts, press [Ctrl] + [D]
  7. Press [Reset]
  8. Once the device restarts, press [Ctrl] + [D]
  9. Developer mode will load for about 5 minutes
  10. Once developer mode has loaded, press [Spacebar]
  11. Press [Enter]
  12. The System will reboot once again
  13. Congratulation, you have now reset your chrome device