An important feature for troubleshooting device issues, is the ability to remotely reboot a Chrome device or take a screenshot of the screen.

  1. After logging in to your Admin console, go to Device Management > Chrome Devices and click a serial number to get into the individual device settings.
  2. Click System Activity and Troubleshooting
  3. This screen has information regarding system information, and troubleshooting features like Reboot Device and Screen Capture.
  4. Pressing [Reboot Now] will send a command to the Chrome device to reboot. You will either get a success message, or an error if the device is offline or it’s unable to communicate with the device.
  5. Pressing [Capture], next to Screen Capture will take a screenshot of what is currently on the screen. This can be used to determine what is showing on the screen currently

The Screen Capture function will return an error if a user has interacted with the Chrome device, pressed a touch screen, used a keyboard or mouse, etc. This is a security feature to prevent sensitive information from being accessed on a user’s screen.

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.