Device keeps displaying a new pairing code

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Pairing codes are one-time-use codes to add a device to your account.

If you are having troubles pairing a device and see a new code on the screen repeatedly, here are some possible causes –

  • Unstable internet connection – A new code will be generated each time the device connects.  Try a more stable connection.
  • Content Filtering or Firewall blocking – Content filters and some firewalls can interrupt communications with Arreya, preventing the pairing process from working correctly.  Make sure you have followed the advice in our firewall article – http://arreya.com/kb/allow-past-firewall/
  • Unsupported device / Configuration errors – Some devices will not store device registration properly, please contact us if you think you are experiencing this issue.  It is also possible to configure some devices to ‘forget’ the registration data on each reboot, make sure you have not changed any settings that may affect this.